Privacy Policy

1. Introduction

Felmache (“we,” “us,” or “our”) operates the creator marketplace platform at felmache.com (the “Platform”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information we collect

• Account information: email address, password, profile name, role (creator, business, or admin), and referral data.
• Profile information: bio, country, city, languages, categories, social account handles, profile images, and verification status.
• Business information: business name, slug, description, logo, website, locations, and business social accounts.
• Deal and payment data: deal terms, messages, offers, campaign submissions, payment intents, payouts, and dispute evidence.
• Usage data: IP address, browser type, device information, pages visited, and events tracked through analytics.

3. How we use your information

We use your information to:

• Provide, operate, and maintain the Platform;
• Authenticate users and enforce role-based access controls;
• Facilitate deals, escrow-protected payments, and dispute resolution;
• Communicate with you about your account, deals, and support requests;
• Improve the Platform and detect fraud or abuse.

4. Sharing your information

We do not sell your personal information. We share data only with service providers necessary to operate the Platform (e.g., Supabase for database/auth, Stripe for payments, Resend for email, Mixpanel for analytics) and when required by law or to protect our rights.

5. Data retention and security

We retain your information as long as your account is active or as needed to provide services. We use industry-standard security measures, including encryption in transit and row-level access controls, but no method of transmission or storage is 100% secure.

6. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. Contact us at the email below to exercise these rights.

7. Contact us

If you have questions about this Privacy Policy, please contact us at support@felmache.com.